Training Terms of Business

Certification

All of our courses are accredited through Aid Training, Operations Ltd, Laser Learning, NUCO Training & Pro Trainings.

On successful completion of the course, all course paperwork must be submitted by the trainer to ICT verification. Once undertaken, certificates will normally be issued within three to four weeks PROVIDING full payment has been received.

Domestic Arrangements

When Sprouts Training run a course for another organisation, it is likely that the other organisation will be responsible for all domestic arrangements such as provision of the training room, refreshments, toilet facilities and so on. For public courses, however, Sprouts Training will provide the training venue and ensure that refreshments and toilet facilities are available.

Health and Safety

The courses we run are both practical and active. We would normally expect participants to be capable of kneeling, bending, lying down, performing simulated CPR and able to take a full and active part by acting as casualties for both the trainer/s and each other.

If you feel uncomfortable or have any concerns whatsoever, please do not hesitate to inform our experienced trainer/s who may well have a strategy for helping you throughout the course.

Payment & Refunds

Please be aware that these terms of business are intended for both organisations and individuals alike.

If booking more than 2 weeks in advance, a non-refundable 50% deposit will be required to secure your booking. The full payment is then due by no later than 2 weeks before the start of the course. If booking within 2 weeks of the course date, the full payment is required with your booking.

In the event that the deposit is not paid, Sprouts Training reserve the right to cancel your booking, without notice.

In the event of course cancellation by you (the client) the following proportion of the total amount due will be payable, the time periods below being from the course start date. These terms are non-negotiable:

• 4 weeks (20 working days) or less – loss of deposit
• 2 weeks (10 working days) or less – 75% of total amount due
• 1 weeks (5 working days) or less – 100% of total amount due

If the candidate has been asked to leave the course due to abusive, disruptive, racist or sexist comments or behaviour, no refunds will be given.

COVID 19

Due to the current global pandemic COVID 19, by attending this course, you are confirming that neither yourself nor any one in your household has shown symptoms of COVID 19 in the 14 days prior to the course. These include –

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

If either yourself or a member of your household has experienced any of these symptoms in the last 14 days, you must stay at home and seek further instruction from the NHS.