Confidentiality is central and integral to protecting learners and offering safety and privacy. Information given is being held in strict confidence and in line with Data Protection Act(s).
Sprouts Training Ltd will safeguard the Learner’s rights to confidentiality. Our employees will not disclose any personal information about Learners to a third party unless:
- This has been agreed with the Learner concerned.
- The information required is subject to a court order
- This information is required by the police as part of an investigation
- The information will safeguard the learner from harm either from themselves or others This policy will be used in conjunction with the Data Protection Policy.
- To support the human rights of the Learner.
- To provide employees, and learners with
- clear guidelines regarding handling of confidential information,
- to prescribe limits of behaviour
- assign responsibilities.
Sprouts Training is responsible for ensuring that all employees involved in dealing with confidential information and data receive appropriate training, supervision and support regarding the policy and their legal responsibilities. All employees must sign a Confidentiality Agreement.
Manager’s Responsibility: The Centre manager is responsible for ensuring that a copy of this document is available to all employees via the QMS and is available to learners. It is the responsibility of the administration supervisor to ensure all employees sign the Agreement and receive training as necessary.
It is the responsibility of managers to ensure that information is stored and handled in ways that limits access to those who have a need to know Managers should:
- Provide lockable filing cabinets to hold Learners’ records and ensure those records are kept secure at all times.
- Arrange for information held on computers to be accessed only by appropriate personnel.
- To ensure that documents are not open to public view when sharing an office space
- Ensure that telephone conversations that could breach confidentiality are not held in the hearing of others when sharing an office space.
- To ensure that when the Learner’s personal information needs to be disposed of it is shredded or disposed of appropriately.
Individual’s Responsibility Individual employees are required to act in accordance with the policy, failure to do so will be considered as an act of gross misconduct and will result in disciplinary action.
Policy Implementation – Procedures
All Employees should:
- Ask for identification in person. If being asked for information over the telephone, get the caller’s details and ring them back before handing over Learner information.
- Only disclose information:
- With the permission of the individual
- In compliance with any statutory or legal obligations
- For the legitimate interests of learners or a third party who has a legal right to such information
- Where the courts have ordered such a disclosure
- Be aware of risks to confidentiality
- Can telephone conversations be overheard by others?
- When discussing issues with Learners do you have privacy?
- Are employee laptops securely locked away when in an employee home or car? Are they too easy to gain access to?
- Are documents being taken home to work on being kept in a safe place? Employees should not leave confidential or sensitive documents in their cars where they can be easily read or stolen.
- Do you mark “confidential” on anything, including outgoing mail and emails, which contain personal information?
- Are filing cabinets that store confidential information kept locked? This includes learner, employee records and personnel files.
- Are office computer / laptops logged in all of the time so that anyone could gain personal employee or Learner information?
Employees should not:
- Discuss Learners with persons not employed by Sprouts Training, including (list not exhaustive)
- Friends or family of the learner, unless permission has been given by the learner
- Your own family and friends
- Other professionals that do not need that information to provide their role or to safeguard the learner.
- Send emails or documents with information pertaining to Learners to anyone not directly involved in their support or employed by Sprouts Training.
- Ask administration for, nor share colleague’s personal information including telephone numbers and addresses.
- Share any computer passwords or phone lock passwords
Each learner with whom we work is issued with an Individual Learning Plan. In particular, this is stored in a file together with activity registers and all other relevant paperwork. Also, these records hold confidential information and employees are required to store them appropriately. On each visit with the learner Assessors must record details of the work undertaken and any other relevant information. Any entries made can be commented on by the learner.
- If you feel that the information should be shared ask the Learner’s permission to do so.
- When gaining consent be specific regarding the information/action to be shared and to whom.
- Explain clearly why and accurately record.
- If there are any concerns in these areas’ employees should seek advice from their supervisor.
All employees are expected to report malpractice and wrongdoing and may be liable to disciplinary action if they knowingly and deliberately withhold information relating to malpractice or wrongdoing in any respect of the service provision. Malpractice or wrongdoing (for example plagiarism) may be about something which:
- Is unlawful, or
- Is not in accordance with established standards of practice,
- Amounts to improper conduct by an employee or learner.
As a first step employees should normally raise concerns with their Supervisor/Line Manager. Concerns may be raised verbally but are better raised in writing. Employees should set out the background and history of the concern giving relevant names, dates and places where possible and the reason why you are particularly concerned about the situation and will be required to demonstrate to the supervisor/line manager that there are sufficient grounds for concern. Some concerns may be resolved by agreed action without the need for investigation. Within 14 calendar days of an issue being raised under this procedure a nominated officer of the company will write to the employee who raised the concern:
- Acknowledging the concern
- Indicating how it is being proposed to deal with the matter (please note if the concern results in disciplinary action of an employee this is confidential, and details of the disciplinary action will not be given to you) and
- Giving an estimate as to how long it will take to provide a final response
The amount of contact between management and the employee who raised the concern will depend on the nature of the matters raised, the potential difficulties involved, and the clarity of the information provided, if necessary further information may be sought.
Working from home
It is each individual employee’s responsibility to follow this policy when working from home and ensure that information is not easily accessible to others that are not employed by Sprouts Training, this is true of both laptops, mobile phones (containing colleague/client information) and documents that are in an employee’s home.